Refund Policy
Understanding when refunds are available and the process to request them
Limited Refunds
Refunds only for technical failures and system errors
30-Day Window
Refund requests must be submitted within 30 days
No Change of Mind
Completed registrations are immutable and non-refundable
Important: TokenNameRegistry provides immutable on-chain registrations. Once your registration is successfully completed and minted, it cannot be reversed. Refunds are only available for specific technical failures, not for change of mind or user errors.
Refund Eligibility Scenarios
Duplicate Registration
System verified duplicate of existing registration
Timeline:3-5 business days
Refund Amount:Full refund minus processing fees
Requirements:
- Automatic system detection
- No manual verification needed
Technical Mint Failure
Irrecoverable failure after automated retries
Timeline:5-7 business days
Refund Amount:Full refund minus gas costs
Requirements:
- Failed after 48 hours of retries
- Payment successfully processed
- No user error involved
Payment Error
Payment processed but registration not initiated
Timeline:1-3 business days
Refund Amount:Full refund
Requirements:
- Payment confirmed by processor
- No registration started
- Contact within 7 days
User Error
Registration completed successfully but user changed mind
Timeline:Not applicable
Refund Amount:No refund available
Requirements:
- Registration is immutable once on-chain
- Terms clearly state no refunds for completed registrations
Refund Request Process
1
Submit Request
ImmediateContact support with registration ID and transaction details
2
Verification
1-2 business daysOur team verifies the refund eligibility and circumstances
3
Approval Decision
2-3 business daysRefund approved or denied with detailed explanation
4
Processing
3-7 business daysRefund processed to original payment method
Required Information
When submitting a refund request, please provide:
- Registration IDFormat: TNR-ABC123
- Transaction HashPayment transaction ID
- Payment ReceiptEmail confirmation or screenshot
- Detailed DescriptionWhat went wrong and when
Important Notes
- Refunds are processed to the original payment method only
- Processing fees and blockchain gas costs are typically non-refundable
- Premium registration fees may be partially refundable based on services used
- Disputed registrations resolved against the registrant may qualify for partial refunds
- All refund decisions are final and not subject to appeal
- Refund timeline may be extended during high-volume periods